Standard
4–7 business days
Free over $75, else $6.95
- USPS First‑Class/Priority or UPS Ground
- Full tracking, safe‑drop eligible
Customer Care
Shipping Information
Fast, secure delivery for your eyewear. Transparent timelines, tracked shipments, and careful packaging—every time.
Ships from Los Angeles, CA
Tracked on every order
Free Standard over $75
Domestic US shipping options
Processing time: 0–1 business day. Delivery estimates exclude weekends and federal holidays.
Expedited
2–3 business days
$14.95
- UPS 2nd Day Air or USPS Priority
- Priority handling in our facility
Express
1–2 business days
$29.95
- UPS Next Day Saver/FedEx Express
- Best for time‑sensitive gifts
Orders placed by 2:00 pm PT Monday–Friday usually ship the same day. Orders placed after 2:00 pm PT, on weekends, or on holidays ship the next business day.
Track your order
We’ll email your tracking number as soon as your sunglasses ship. You can also use the tool to retrieve the latest status.
- Tracking activates after carrier scans (can take 12–24 hours).
- Allow extra time during peak holiday periods or severe weather.
Delivery details and policies
Addresses and service areas
- United States: All 50 states and DC.
- PO Boxes: Ship via USPS (Standard or Expedited).
- APO/FPO/DPO: Ship via USPS; delivery times vary by location and military processing.
- We currently do not offer international shipping.
Signature and security
- $500+ orders ship Signature Required by default.
- Signature service available by request for lower‑value orders—contact support.
- If no one is available, carriers may attempt redelivery or hold at a local facility.
Packaging
- All sunglasses are packed in their branded case with protective wrapping.
- Outer packaging is recyclable; we minimize plastic filler.
- Gift message available at checkout; prices never printed on packing slip.
Order changes and cancellations
- We begin processing quickly. Contact us ASAP to request changes or cancellation.
- Address updates can only be applied before shipment is released to the carrier.
- Once shipped, we can request a carrier intercept (fees may apply).
Backorders and split shipments
- We’ll email an ETA if an item is temporarily out of stock.
- Orders with multiple items may ship separately at no extra cost.
Lost or damaged packages
- If tracking shows delivered but you can’t locate the package, wait 24 hours and check with neighbors/building staff.
- Report lost or damaged items within 7 days of the last tracking update.
- Keep all packaging for carrier inspection on damage claims.
Returns are easy. See our Refund & Returns Policy for instructions and prepaid label eligibility.
View Returns
Holiday and peak season cutoffs
During November–December and other peak periods, carriers experience higher volumes. We recommend ordering early.
Standard
Order at least 7 business days before your target date.
Expedited
Order at least 3 business days before your target date.
Express
Order at least 2 business days before your target date.
Frequently asked questions
When will my order ship?
Most in‑stock orders placed by 2:00 pm PT Monday–Friday ship the same business day; otherwise next business day.
Which carriers do you use?
We ship primarily with UPS, USPS, and FedEx. The specific service depends on your address and the speed selected at checkout.
Can you ship to a hotel or workplace?
Yes. Ensure the address includes the hotel or company name and any necessary suite, room, or recipient details to avoid delays.
Do you offer weekend delivery?
Some carriers deliver on Saturdays and select Sundays in metro areas. Exact availability depends on your ZIP code and carrier.
What if I need to change my address after ordering?
Contact us immediately. If the order hasn’t shipped, we’ll update it. If it has shipped, we can request a carrier intercept (not guaranteed; fees may apply).
How do returns affect shipping charges?
Original shipping fees are non‑refundable unless the return is due to our error. See the Refund & Returns Policy for full details.