Refund & Returns Policy

Policy details

Eligibility

• Items must be in new condition with no signs of wear, lens scratches, or adjustments.
• All original packaging required: protective case, branded box, cleaning cloth, inserts, tags, and spare parts (if any).
• Returns must include any promotional gifts or bundles received with the order.
• Prescription or custom‑fitted lenses are not eligible for return unless defective on arrival.

Timeframes

• Return window: 30 calendar days from delivery.
• Damaged/incorrect items: report within 7 days of delivery for replacement support.
• Holiday extension: Orders placed Nov 1–Dec 31 can be returned until Jan 31.

Refunds

• Approved refunds are issued to the original payment method. Bank processing may take 3–10 business days.
• Original outbound shipping fees (if any) are non‑refundable.
• Store credit is available upon request and is issued immediately after inspection approval.

Exchanges

• One free exchange per order within 30 days for a different color, lens tint, or comparable style.
• If the exchange item is higher priced, you will be invoiced the difference.

US returns

• We provide a prepaid, insured return label for eligible US orders.
• Ensure the return is scanned by the carrier and keep your tracking receipt.

International returns

• Customers are responsible for return shipping, insurance, and any customs paperwork.
• Duties and taxes paid to your local authority are non‑refundable through us. You may reclaim them directly with your customs office (where applicable).
• Refused or undeliverable packages: original shipping plus a 15% handling fee may be deducted from the refund.

Non‑returnable items

• Items marked “Final Sale” or “Non‑returnable”.
• Gift cards and e‑gift cards.
• Prescription or custom lenses unless defective on arrival.
• Items showing wear, damage, altered fit, or missing packaging/components.

Damaged or incorrect items

• If your item arrives damaged or incorrect, contact us within 7 days with photos and your order number.
• We will arrange a prompt replacement or refund and provide a prepaid return label where applicable.

Warranty

• Manufacturer’s warranty covers defects in materials and workmanship; it does not cover scratches, accidental damage, or normal wear.
• If you believe your eyewear has a manufacturing defect, email [email protected] with photos and your order number to start a warranty review.

Packaging your return

• Use the original branded box (if available) and place it inside a protective outer carton.
• Include the case, cloth, inserts, tags, and any accessories.
• Do not ship sunglasses in the case only. Unprotected returns may be rejected or incur deductions for damage.

Cancellations & changes

• Orders can be canceled or edited within 60 minutes of placement. After this window, please initiate a return once delivered.
• Price adjustments: one-time adjustment if an item is discounted within 7 days of your purchase, provided the same size/color is in stock.

Notes on authenticity

All sunglasses we offer are sourced through authorized channels and undergo inspection for authenticity and quality.